FAQs
MOROS – Frequently Asked Questions (FAQ)
Shipping
How long does shipping take?
Canada (Québec & nationwide): 2–5 business days
U.S.: 4–8 business days
International: 1–4 weeks
Orders typically ship out the next business day.
Do you ship worldwide?
Yes — we ship internationally. Shipping rates and delivery times may vary depending on your region.
Will I have to pay customs or duties?
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are not included in your Moros order total.
Orders & Tracking
Can I track my order?
Yes — once your order has shipped, you’ll receive a tracking link via email.
Can I modify or cancel my order?
If your order hasn’t shipped yet, contact us immediately at contact@moroswrld.com. We cannot guarantee modifications after fulfillment begins.
Products
Are your pieces true to size?
Most items fit true to size, but we recommend checking our Size Guide for your preferred fit and style.
Do you restock sold-out items?
We restock selectively. You can sign up for restock notifications on the product page.
Returns & Exchanges
What’s your return policy?
My item arrived damaged — what do I do?
Email us with your order number and photos at contact@moroswrld.com. We’ll take care of you right away.
Payment & Security
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, Paypal, and other secure payment options shown at checkout.
Is my payment information secure?
Absolutely — we use industry-standard encryption and secure payment gateways to protect your data.
Brand & Community
Where is Moros based?
We are proudly based in Québec, Canada.
Do you collaborate with creators or influencers?
Yes for partnership inquiries, reach out to contact@moroswrld.com.