Refund Policy

Thank you for shopping with Moros. We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns

We accept returns on most clothing items within [insert number] days of delivery.

To be eligible for a return, items must be:

• 
  Unworn and unwashed
  
• 
  Free from stains, odors, or damage
  
• 
  With all original tags attached
  
• 
  In the original packaging (if applicable)
  

Non-returnable items:

• 
  Sale or discounted items
  
• 
  Underwear, swimwear, bodysuits
  
• 
  Gift cards
  
• 
  Final sale items
  

To start a return, contact us at [insert email]. Please include your order number and reason for return.

2. Exchanges

We offer exchanges for the same item in a different size or color (subject to availability).

If you want an exchange:

1. 
   Contact us at [insert email]
   
2. 
   We’ll provide instructions and confirm availability
   
3. 
   Once we receive your original item, we’ll ship the replacement
   

3. Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

If approved:

• 
  Refunds are processed back to your original payment method
  
• 
  Please allow 5–10 business days for the refund to appear on your statement
  

Shipping fees are non-refundable.

4. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

If you received a damaged or wrong item, contact us within 48 hours of delivery with photos.

5. Order Issues

If your order never arrived, arrived damaged, or contains the wrong items, email us immediately at [insert email]. We will resolve the issue as quickly as possible.

6. Cancellations

Orders can be cancelled within [insert number] hours of purchase if they have not yet shipped.

Once an order has shipped, it can no longer be cancelled.

7. Late or Missing Refunds

If you haven’t received a refund:

1. 
   Check your bank or card account
   
2. 
   Contact your bank or card provider
   
3. 
   If still unresolved, email us at [insert email]
   

8. Contact Us

For returns, exchanges, or refund questions, email us at:

[Insert email]