Shipping
Processing Times
All orders are processed within 1 business day.
During high-volume periods (drops, holidays, restocks), processing may take up to 2–3 business days.
You will receive a shipping confirmation email as soon as your order is on its way.
Shipping Times & Rates
Canada (Nationwide)
-
2–5 business days
-
Orders ship from Québec
-
Rates calculated at checkout based on weight & destination
United States
-
4–8 business days
-
Rates calculated at checkout
International
-
1–4 weeks depending on region
-
Rates vary by country
Local Delivery / Pickup
At this time, Moros does not offer in-person pickup or local delivery.
All orders are shipped via trusted carriers.
Tracking Your Order
Once your package ships, you’ll receive an email with a tracking link.
Tracking updates may take up to 24 hours to appear.
Customs, Duties & Taxes
For international orders outside Canada:
-
Your country may apply customs fees, import duties, or taxes.
-
These charges are not included in your Moros order total.
-
Moros is not responsible for delays caused by customs processing.
Wrong Address Disclaimer
If you entered an incorrect address, contact us immediately at contact@moroswrld.com
We can update it only if your order has not been shipped yet.
Moros is not responsible for lost packages due to incorrect addresses.
Lost or Stolen Packages
If your package is marked as “delivered” but you didn’t receive it:
-
Check with neighbors or your building management
-
Wait 24 hours carriers sometimes update early
-
Contact your carrier directly
-
Then email us at contact@moroswrld.com
We’ll assist where possible, but Moros is not responsible for theft or carrier errors.
Refused/Returned Packages
Packages returned to us due to refusal, unpaid duties, or undeliverable addresses will be refunded minus original shipping costs.
Questions?
Our team is always here to help reach out anytime: